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What you need to know
Things to know from A-Z
The most important facts for your holiday in Carinthia, Austria
… here you will find Carinthia in its most beautiful form – 1,100m above everyday life …
A warm welcome at the Thermal World Hotel Pulverer!
The Pulverer family and their team of employees offer you a warm welcome in the heart of Carinthia in the midst of the Nock Mountains! Below you will find all the information you need to make your stay at the Thermal World Hotel Pulverer as pleasant as possible!
Why look further when the very best is right there! Our Chef Mr. Luca Mitrovic would love to spoil you either in the a la carte restaurant Loy Stub‘n or the Swiss pine parlour with the support of a whole brigade of able kitchen helpers. To book a table either see reception or call extension 26. The Restaurant manageress Mrs. Sandra Trattnig and her team are looking forward to welcoming you.
Airport Klagenfurt – 55km away, Tel: 0043 (0)46 34 15 00-0
Airport Laibach – 155km away, Tel: 0086 42 06 19 81
The team at reception at Hotel Pulverer will happily organise the airport shuttle with their partner “Bacher Reisen” for you. More information will be provided by the reception.
Fancy a proper break in an Alpine chalet? Then you should pay a visit to the Pulverer chalets. The Kaiserburg restaurant at 2,050m altitude can be reached comfortably via the Kaiserburg cabin cable car. The restaurant is located right by the higher terminus. From the sun terrace with panoramic views you will enjoy a fabulous view from the Karanken to the High Tauern. On sunny clear days the view stretches as far as the impressive Großglockner summit, the highest mountain in Austria (3,798m).
The team at reception happily will supply baby monitors for you. The deposit will be booked on your room tab and removed once the baby monitor has been returned.
Get yourself some well-deserved relaxation for a whole day during your holiday while your offspring is looked after by a professional babysitter, which the team at reception will organise for you. For more information please contact hotel reception. Please note that a babysitter should be booked at least 2 days in advance.
In the quarter of Bach, where the Thermal World Hotel Pulverer is located, there are two banks:
BKS – Bank für Kärnten und Steiermark, Thermenstraße 2
Mo-Fr 8am until 12pm
Mo-Fr 8am until 12pm and 2pm until 4pm
Our hotel bar is open daily from 2pm. Whether you prefer to sit in front of the open fireplace or in the stylish hotel lobby – you will certainly find a cozy corner.
Bathrobes and bathing towels are available in your bathroom in the bathing basket. If you require them to be changed simply leave the used ones on the bathroom floor and the maids will replace them. Entering the hotel bar wearing a bathrobe is not allowed. You are kindly asked to leave your bathrobe in your room when checking out, otherwise the amount of €55 will be added to your bill. Of course you can purchase a bathrobe at reception at any time.
Under the motto “health through water” two different kinds of baths are on offer for you. For a romantic bubble bath for two we recommend the unique Champagne Bath. The Spa team at the Thermal World Hotel Pulverer is available for bookings on extension -35. Of course you can also book your health and beauty appointments through reception on extension -19.
Free of charge! The bus stop is located right outside the Thermal World Hotel Pulverer. The bus will bring you directly from the hotel into the town of Bad Kleinkirchheim. Please bring your guest card.
A bathing basket is available in your bathroom for the duration of your stay. Should you plan to use the sauna bathing complex on your departure day, please leave the used bathing basket in your room and ask for a fresh one at reception.
You can rent bicycles at the Hervis sporting goods store. Please mention that you are staying at Hotel Pulverer as a guest and you will receive a discount. If you bring your own bike on holiday and would like to make sure it is securely locked, please contact reception.
The hotel team will happily book your next hotel stay at the Thermal World Pulverer. Brochures and information about the detailed offers and package deals are handed out at reception.
Books are available for you to read from the library. The keys to the bookcases are available at reception.
Tel: (0) 120 ÖAMTC
Tel: (0) 123 ARBÖ
Is the right choice for a cozy afternoon coffee or to take tea. Pastries, cakes and ice specialities will delight your taste buds, but savoury snacks are also served if you feel peckish.
Please have a look at the daily selection of cakes at the hotel bar. All cakes, tartes, strudels and pastries are produced in the hotel’s own patisserie. Cakes for special events such as birthdays, weddings, christenings or company parties can be ordered.
The nearest available cash point is within the BKS bank branch located right behind the Thermal world Hotel Pulverer. Foyer opening times: 5am until midnight.
You can check into your room from 3pm when arriving at the Hotel Pulverer.
On your departure day the team at Thermal World Pulverer asks you to vacate your room no later than 11am. The porter can be reached on extension 19 who will happily assist you with your luggage.
The chemist “Mary” you will find located directly on the main street right next to the Volksbank branch and the chemist “Laber” is located right next to Römerbad.
So that your children can sit high up - especially when eating - the Hotel Pulverer has a selection of high chairs available. Please contact the Head Manageress of the restaurant, Sandra.
The Thermal World Hotel Pulverer is happy to provide an exclusive assortment of cigars at the hotel bar.
The team at the Thermal World Hotel Pulverer kindly asks you not to enter the bar or the restaurant wearing a bathrobe or your track suit.
In the Vitality Oasis at the Thermal World Hotel Pulverer, our beautician Simone will indulge you with beauty treatments using natural products. For bookings please contact reception or dial 35 to reach the spa directly.
Hotel Pulverer accepts Mastercard or Visa.
The friendly and attentive staff in the Pulverer Restaurant are happy to welcome you between 6.30pm and 9pm. If you have booked half board for your holiday, a table has already been booked for you in the dining room. Please note that smoking is prohibited in the dining room. Thanks for your understanding.
For privacy in your room, please press the button directly below the door handle, so that the chambermaids know that you are in your room.
|GPs:||Dr. Waidmann||Tel: (0)8180
Mo-Fr 8am -8.15am available at the hotel otherwise available at the surgery opposite Römerbad.
|Dr. Harmina||Tel: (0)410
located at St. Oswalder Strasse 2, near the post office
|Dentist:||Dr. Krakolinig||Tel (0)8820
located in the building next to the bank called Raika BKK.
Dogs are welcome at the Thermal World Hotel Pulverer. However, please understand that dogs are not allowed in the dining rooms, the garden areas or in the Thermal Spa complex and Vitality Oasis.
The team at the Thermal World Hotel Pulverer will happily drop off and pick up your dry cleaning at the local dry cleaner for you. For details please come and see reception.
220-volt alternating current (AC) (50 Hertz)
The hotel is happy to provide electricity adapters; which you will receive at reception. We ask for your understanding for charging a deposit on these adapters, which will be added to your hotel bill. Once the adapter has been returned the deposit will of course be refunded.
Emergency Surgery: Between 10pm and 7am - Tel: 141
Reception: Extension 19
Fire Brigade: (0) 122
Police: (0) 133
Ambulance: (0) 144
All entrance doors at the Thermal World Hotel Pulverer can be opened from the inside without a key card during an emergency.
The secret behind Energy Island is the combination of renowned treatments and methods, which have a relaxing, revitalising and regenerating effect. You body will receive colour and light therapy, long-waved warmth, aromatherapy and relaxing music. After a treatment you will radiate new energy and feel completely at ease… for more information and booking, contact the reception.
For all your enquiries or questions Karoline, Michaela, Anna-Maria, Corinna and Ulli are available at reception either in person between 7am and 10pm or on telephone extension 19. Starting from 10pm our night porter Alex is available throughout the night.
Whether you are looking for a great location for conferences, seminars, presentations, company parties or family celebrations – with Hotel Pulverer you have found the right partner for your event. Please contact reception at the hotel and the event team will happily advise you on your options.
An event calendar for the hotel is put together daily and sent out with the hotel morning post. You can also find the weekly activity programme at reception.
The team at reception will happily assist you when planning and organising a day trip. Brochures for the various excursions are available free of charge at reception. Our tip: Ask for the Kärnten Card, which will be your key to over 100 different destinations and sights, which you can enter either for free or at reduced cost.
Requested extra beds can be made up for the next day. If you would like extra beds to be put up only in the evenings rather than during the day please inform reception.
You can send faxes at reception. Should you receive a fax during your stay it will be delivered to your room.
A first aid kit is available at reception. Reception can be reached on extension 19 or dial the emergency number (0) 144
The team at reception will happily order flowers for you for any occasion. Do contact us!
Once a week the kitchen team at the Thermal world Hotel Pulverer serves a special gourmet menu. To set the right tone for an evening of elegance a festive dress code is required. The dinner starts with a welcome cocktail at 6.30pm.
Various games, including card and board games are available for use at reception.
Right on the main street opposite the Thermal Römerbad you will find an ESSO gas station.
Information about the golf courses is available at reception or Tel: 04275/594 – 18 hole course, Tel: 04275/7137 Training Centre Wiedweg. For all cooperation members of Golfland Kärnten, Hotel Pulverer can offer special reductions on your green fees. These include 9 golf courses in Carinthia, 2 in Italy and one in Slovenia). More information is available at reception.
All your consumption at Hotel Pulverer can be added directly to your hotel bill. Please sign the guest bills and don’t forget to write your name - legibly - and room number down.
On the evening of arrival your guest card will be available at reception for you.
Should you wish to use hypoallergenic bed sheets please either contact reception or your room cleaner.
The gym at the hotel is located right opposite the sauna and is open daily from 8am until 8pm. Children below the age of 12 are not allowed to enter due to safety reasons.
Hairdresser “TIP TOP” next to the Raika BKK branch Tel: 04240 8374
Hairdresser “CUT” next to the Volksbank branch Tel: 04240 20385
Hairdresser “STADTFRISÖR” located in Radentheim Tel: 04246 2084
On the evening of your arrival day the Health spa card (guest card) is waiting at reception for you.
Your opinion is important to the team at the Thermal World Hotel Pulverer. The employees are pleased with every filled-out questionnaire and are of course available for a chat!
The hotel team would like to inform you that at reception you have access to a hotel safe, where you can securely store your valuables and monies. You will also find a safe in all rooms at Hotel Pulverer, where valuables and monies insured up to the amount of €14,535 can also be stored. The hotel cannot be liable for valuables left in your room such as money, jewellery, important documents etc.
The hotel lobby is equipped with Wi-Fi, which you can use free of charge. At reception you will receive an entry code. If you want to use the internet in your room please pay for your internet time at reception (30 minutes min.) and you will receive another entry code for the internet. You will be charged a deposit for the modem, which will be refunded once the modem has been returned of course.
Reception is covered 24 hours a day. Your keycard however is your room key as well as the key to open the front door at night with the sensor located on the right of the door. The team at reception will charge a key deposit of €5 to your room bill and ask that you look after your keycard. When you return your keycard on your check out date the deposit will be returned.
If you lose something please contact reception.
Please place found items at reception. Found items are kept for 2 months and will be sent to the owners on request. The hotel is not liable for items left behind or items that are lost.
Your luggage can be stored safely in the store room on your check-out day.
The Vitality Oasis team at the Thermal World Hotel Pulverer will be happy to advise you regarding the massages on offer and are available for you daily from 8am until 6pm. Or they can be reached on extension -35 to make an appointment.
The Pulverer 'sleep-in' breakfast is offered from 7am until 11am. Dinner is served from 6:30pm until 9pm. Please understand that our kitchen team prepare the dishes fresh and from scratch and short wait times can occur between courses.
You will receive messages in writing either at your table at the restaurant or in your room.
Please note that any opened packages or bottles will be added to your hotel bill. Your mini bar is controlled and restocked daily. You are asked to provide details of products you consumed on your last evening at the reception to settle your hotel bill. Not-listed consumption will also be charged accordingly.
Please turn off your mobile phone in the restaurant and the quiet areas. Give yourself and others some well-deserved rest and relaxation.
The team members will happily keep you updated with regular news and updates about the latest offers and package deals. Please enter your email address into the guest questionnaire if you want to be kept informed.
At reception you can purchase daily newspapers or you can pre-order them for the next couple of days.
Please note that all rooms at the Thermal World Hotel Pulverer are non smoking rooms. We kindly ask you to smoke on the balcony, where you will also find an ashtray.
Nordic walking sticks are available free of charge at reception.
Directly in front of the hotel parking is only available for loading and unloading your luggage. Please also keep this space free for the fire brigade. The large parking lot is located on the north side of the hotel entrance. The team kindly asks you not to use your car during the peak holiday season to save our wonderful environment. A shuttle bus is available from right outside the hotel or on the main street – 100 metres away from the hotel – free of charge of course.
The team at reception will happily accept cash, as well as switch, Maestro or Visa and Mastercard. The hotel tab can be settled from 8am until 12pm or the previous night after dinner until 9pm.
Is located right next to the Thermal Römerbad. Opening times from 8.30am until 12.30pm and from 2.30pm until 6pm Monday-Friday.
The team at Hotel Pulverer will happy to make photocopies for you - please contact reception.
You can ask the chambermaid or at the reception for a second pillow or a different kind of pillow. Choose from the “pillow menu”! Upon request you can use a Swiss pine pillow, Spelt rolls, neck rolls or neck protector pillows. Just ask at the reception desk!
Postcards of the 5-star Hotel Pulverer are available at reception free of charge. Send warm regards to your loved ones back home from your holiday in Carinthia, Austria!
Your personal mail can of course be left with reception to post or you can put into the mailbox on your left in front of the hotel entrance.
You will find a selection of radio stations in the TV guide in your room. Switch on the TV and choose the desired channel. The radio is also controlled via the TV.
Reception is available 24 hours a day on extension -19.
The hotel restaurant is open during breakfast from 7am until 11am and during dinner time from 6:30pm until 9pm.
Your room key is a keycard and it opens your room as well as the front door at night with the sensor located on the right of the door. The team at reception will charge a key deposit of €5 to your room bill and ask that you look after your keycard. When you return your keycard on your check out date the deposit will be refunded.
For money and valuables worth up to 14,535.00 Euro, the safe in your room is at your disposal. The room safe and the manual can be found in the wardrobe. Should you need assistance please contact reception. Please note: some of our room safes ask for an activator, which you will receive at reception. Please note that the hotel cannot be liable for valuables which are not placed in the hotel safe.
Our guests have access to the following saunas in the hotel area: Finnish sauna, steam bath, Tepidarium, herbal and aroma grotto, herbal sauna, the “Troadkast’n Sauna (outdoors) with bucket shower outdoors, infrared sauna cabin and cozy, light-flooded quiet rooms featuring refreshments and fresh fruit. The sauna areas are open daily from 2pm until 7:30pm. Please note that children under the age of 15 are not allowed to enter the sauna facilities. Please be considerate to others and keep noise and disturbances to a minimum, especially speaking on your mobile phone. Many thanks.
Shoe polishing machines are located in the panoramic part of the building and in the central hall after the Vitality Oasis.
The team members at reception will happily provide information about the regional sights and attractions in Carinthia. Tip: Ask about the Kärnten Card – entry to 100 sights is included.
Turbo Solarium with air con
The solarium is located on your right next to the gym. The required coins are available at reception. Cost per coin Euro 8.--
Do you fancy mountain biking, trekking, canyoning, inline skating, Nordic walking or other sports activities? Our partner, Sportschule Krainer, offers advice and equipment on Tel: (0043) 4246 31 88
Stamps are available at reception at the Thermal World Hotel Pulverer. Payment can only be accepted in cash. Please note that the cost for stamps cannot be added to your room tab. We appreciate your understanding.
Stationary is available at reception.
On your right on the main street you will find two supermarkets.
The Sporthotel Tel: 8186) offers squash playing facilities. The team at reception will give you detailed directions and also is happy to assist in booking a squash court.
For a taxi, please contact reception.
Clear instructions how to use the phones and the house phone numbers are found next to your room telephone.
International dialling codes from Austria:
The channel selection can be found in the separate TV guide next to your TV.
An indoor tennis court and outdoor tennis courts can be found next to Hotel Post (extension 212. You can place an advertisement for a tennis partner directly at reception or at the indoor tennis court.
The Thermal Adventure Bath with the hotel’s own thermal spring is open daily from 7am until 7:30pm. The entrance is located on the ground floor next to the lift. We ask you to please follow our bathing regulations.
The hotel’s own thermal water is suitable for any age group. Our thermal spring is an Akrato thermal spring. The thermal water at the Thermal World Hotel Pulverer eases rheumatic symptoms for sufferers of rheumatic diseases, degenerative joint and vertebrae diseases (arthritis, spondylolysis, myalgia, fibromyalgia, connective tissue diseases). It eases functional pains (cervicalgia, lumbalgia, fibromyalgia, chronic back pain, cervical migraine), relieves stress, exhaustion, sleeping disorders, blood circulation disorders and also enhances healing after operations and injuries of the locomotor system.
The Vitality Oasis of the Thermal World Hotel Pulverer is located in the bathing complex and is headed up by the health spa GP Dr. Waidmann. You will find information about spa treatments, massages and appointment bookings here. The Vitality Oasis is open every day of the week. Of course you can also book your Vitality Oasis appointments via reception.
Why not give a present to friends and family that they won’t forget any time soon? A wellness weekend at the Thermal World Hotel Pulverer or a gourmet experience at the Loy-Stube restaurant for instance?
Please inform reception about your preferred wake-up time and you will be given a reliable wake-up call.
Tap water throughout the whole hotel can be consumed without any concern. Also make use of the water fountain right in front of the dining room. There you can enjoy revitalising Grander water!
The team at Hotel Pulverer is more than happy to help with the organisation of your wedding. Whether the big day will involve 2 or 200 guests, our team members are flexible. Mrs. Siegrun Pulverer is looking forward to creating a dream-worthy programme for the most beautiful day of your life.
The Pulverer family invites you every Tuesday at 6.30pm to a welcome cocktail in the hotel bar. Get to know the staff members and find out about the weekly activity programme. The Pulverer family is looking forward to meeting you. Dress code: festive.
The team at the Thermal World Pulverer hopes that you will find some peace and quiet, luck and balance during your stay and that you will feel the lightness of being in the healing thermal water here!
The Pulverer Family and their committed staff!
THERMENWELT Hotel PULVERER
… Come in, stay and feel at home…